While booking, you can select the number of passenger(s) and the luggage capacity, then you can choose from the recommended vehicle options with their corresponding image, passenger(s), and luggage capacity.
In case the number of passenger(s) / luggage(s) capacity exceeds the confirmed booking information, we might not be able to accommodate the excess passenger(s) / luggage(s).
Yes, the car will be within the same category and meets the specifications outlined in your booking. However, should there be an exception, Private Limousine will reach out to you to offer an alternative suitable option.
While wheelchair-accessible vehicles are not available, it is always recommended for you to pre-arrange for special assistance in coordination with the airline while booking or at the airport with the airport ground staff.
Our vehicles are equipped with ample luggage space to accommodate standard luggage size for each passenger.
In case the number of passenger(s) / luggage(s) capacity exceeds the confirmed booking information, we might not be able to accommodate the excess passenger(s) / luggage(s).
However, if you have an oversize or excessive luggage(s), you may please contact us using the “HELP” menu.
Typically, bookings are confirmed within 24 hours. If you haven’t received a confirmation within this timeframe, please check your spam/junk email folder. Alternatively, you can log into the “Manage Booking” section to access your booking details.
If your booking remains unconfirmed after 24 hours. You may please contact us using the “HELP” menu.
All rates include taxes, tolls, airport parking, and 30 minutes free waiting time for airport transfer booking.
All mandatory charges applicable to your specific booking are included and itemized in the rate displayed online or outlined in our Terms and Conditions. These may include the base rate, taxes, credit/debit card(s) fees, Salik charges (Toll gate), parking fees, and other relevant expenses.
Please ensure to provide accurate information and pick-up and drop-off details during the booking process.
If a cancellation is made at least 48 hours before the scheduled pick-up time of the first leg of your journey, a full refund will be issued.
If a cancellation is made less than 48 hours before the scheduled pick-up time of the first leg of your journey, no refund will be provided.
For bookings made less than 48 hours before the scheduled pick-up time of the first leg of your journey, the cancellation policy will be automatically applied, rendering the booking non-refundable.
Changes or removal of optional extras, such as child seats, are not permitted less than 48 hours before the scheduled pick-up.
Cancellation requests must be submitted through the “Manage Booking” section of the Customer Portal only.
Refunds are typically processed within 5 working days and may take 3-5 working days to reflect in your account, depending on your bank’s policies.
Refunds will be done only through the Original Mode of Payment
Once the first leg of a two-leg journey is done, the return leg cancellation is not possible. Both legs are part of the same booking and can’t be cancelled separately.
Two-leg journeys can only be cancelled in full (not separately), provided that the cancellation request is submitted more than 48 hours before the scheduled pick-up time of the first leg.
For details on refunds and cancellations, please check the “Standard change and cancellation policy” section above.
Should you encounter any issues or dissatisfaction with your recent transfer, we’re here to assist you. Please contact us using the “HELP” menu.
Please provide the details of your booking reference and the nature or description of the problem.
An acknowledgement will be sent within 2 working days, and the resolution timeline is within 14 working days.
Please bear in mind that certain cases may necessitate more time for thorough investigation and resolution. If you require any updates on the progress of your complaint, please respond to the initial acknowledgement email (without changing the email subject).
